Refund policy

Return, Exchange, Refund & Cancellation Policy

Last Updated: September 2026

At Revat, we want you to have a smooth shopping experience. If there is an issue with your order, please contact us as soon as possible so we can help.

1. Returns & Exchanges

For eligible products, return or exchange requests should generally be raised within 48 hours of delivery.

To be eligible for a return or exchange:

The product must be unused and unworn.
Original tags should remain attached.
Original packaging should be retained.
The product should not show signs of washing, alteration, damage, or wear.

Size-related exchanges may be accepted subject to product availability.

Products bought during sale or with a discount may also be eligible for return or exchange subject to this Policy. Any refund will be based on the actual amount paid by the customer for the eligible product.

Revat currently does not offer custom or personalised products.

2. Wrong, Damaged or Defective Products

If you receive a wrong, damaged, defective, or materially different product from what was ordered, please contact us as soon as possible with your order details and supporting photographs/videos.

An unboxing video showing the package and product from the time of opening is strongly recommended and may help us verify the issue faster.

However, the absence of an unboxing video does not by itself determine whether a genuine issue will be considered.

Eligible issues will be reviewed and handled in accordance with this Policy and applicable law.

3. Return Pickup

For approved returns or exchanges, Revat may arrange reverse pickup through its logistics partner.

Return shipping arrangements or any applicable return-shipping cost will be communicated to the customer as applicable.

4. Product Inspection

Returned products may be inspected after they are received by Revat.

A return or exchange may be declined where the product has been used, washed, altered, damaged after delivery, or returned without required tags or packaging, subject to applicable law.

5. Refunds

Approved refunds will generally be processed after the returned product is received and the required inspection is completed.

Eligible refunds will generally be processed within 7 working days after receipt and completion of the required checks.

For prepaid orders, refunds will generally be made to the original payment method.

For COD orders, eligible refunds will be processed electronically, and Revat may request the necessary bank or UPI details.

The time taken by the payment provider or bank to reflect a refund may vary.

6. Order Cancellation

Cancellation requests may be made before the order is dispatched.

There is currently no cancellation fee.

Once an order has been dispatched or handed over to the shipping partner, cancellation may not always be operationally possible. In such cases, the applicable return process may apply after delivery.

For eligible prepaid cancellations before dispatch, the refund will generally be processed to the original payment method.

7. Sale & Discounted Products

Discounted or sale products are subject to the same return and exchange conditions unless a different condition is clearly stated on the product or offer page.

Any eligible refund will be limited to the actual amount paid by the customer.

8. Important Note

Nothing in this Policy is intended to limit any rights or remedies available to consumers under applicable law.

Where a product is defective, deficient, materially different from its description, or otherwise covered by applicable consumer-protection requirements, Revat will handle the matter in accordance with applicable law.