Privacy Policy

Last Updated: September 2026

Revat ("we", "us", "our", or "Revat") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information when you visit our website, place an order, contact us, or use our services.

1. Information We Collect

Depending on how you use our website, we may collect:

• Name

• Phone number

• Email address

• Billing and shipping address

• Order and purchase details

• Payment or transaction-related information

• Customer support communications

• Website and browsing information

• Device and browser information

• Marketing and communication preferences

Some information may be collected directly from you, while certain technical information may be collected automatically when you use our website.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders

• Arrange shipping and delivery

• Send order and delivery updates

• Process returns, exchanges, refunds, and cancellations

• Provide customer support

• Prevent fraud and misuse

• Improve our website, products, and services

• Understand website usage and performance

• Measure advertising and marketing performance

• Send promotional communication where permitted and applicable

We may contact you by email, phone, SMS, or WhatsApp for order-related and customer-support purposes.

3. Marketing Communication

Where applicable, we may send promotional emails, SMS, WhatsApp messages, or other marketing communication.

You can unsubscribe from promotional communication at any time using the available opt-out option or by contacting us.

Unsubscribing from promotional messages will not normally stop essential communications related to your orders, payments, deliveries, returns, refunds, or other services you have requested.

4. Shopify

Our website is powered by Shopify, which provides the ecommerce platform used to operate our online store, checkout, and order management.

Shopify may process personal information on our behalf as part of providing these services. Shopify also has its own privacy policy and data processing practices.

5. Payment Processing

Payments on our website may be processed through PayU and other payment methods available on our website.

Payment providers may process payment and transaction information according to their own privacy and security practices.

We may receive information such as payment status, transaction details, or other information necessary to confirm and manage your order.

6. Shipping and Delivery

To deliver your order, we may share necessary information such as your name, phone number, shipping address, and order details with courier, logistics, shipping, or delivery partners.

This information is shared only as reasonably necessary to process and deliver your order.

7. Cookies, Analytics and Advertising

Our website may use cookies, pixels, and similar technologies to operate the website, understand website usage, and measure marketing performance.

Depending on the services enabled on our store, we may use tools such as:

• Google Analytics

• Google Ads

• Meta Pixel

• Shopify analytics and marketing features

• WhatsApp and related communication tools

These technologies may collect information such as device information, browsing activity, website interactions, and advertising or conversion activity.

You can manage cookies through your browser settings and, where available, through the privacy or cookie controls provided on our website. Shopify provides customer-privacy and cookie settings that merchants can configure according to their store setup and applicable requirements.

8. Sharing of Information

We may share necessary personal information with trusted service providers that help us operate our business, including:

• Shopify

• Payment providers such as PayU

• Courier and delivery partners

• Website, technology, and hosting providers

• Analytics and advertising platforms

• Email, SMS, and communication service providers

We may also disclose information where required by law, legal process, government authority, or where reasonably necessary to protect our rights, customers, or business.

9. Data Security

We take reasonable measures to protect personal information from unauthorised access, misuse, alteration, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

10. Data Retention

We keep personal information only for as long as reasonably necessary for purposes such as:

• Processing and maintaining orders

• Customer support

• Accounting and tax requirements

• Fraud prevention

• Legal and regulatory requirements

• Resolving disputes

• Maintaining marketing preferences

When information is no longer reasonably required, we may delete, anonymise, or otherwise dispose of it as appropriate.

11. Your Privacy Requests

Depending on applicable law, you may have rights relating to your personal information, including requesting correction, updating, deletion, withdrawal of consent where applicable, or raising a privacy-related grievance.

To make a privacy-related request, please contact us using the details below.

Some requests may be subject to applicable legal, security, accounting, fraud-prevention, or record-keeping requirements.

12. Third-Party Links

Our website may contain links to third-party websites or platforms, such as Instagram, Facebook, WhatsApp, payment services, or other websites.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their respective privacy policies before providing information directly to them.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable requirements.

Any changes will be posted on this page with an updated "Last Updated" date.

14. Contact Us

For privacy-related questions, requests, or concerns, please contact:

Revat
Surat, Gujarat, India – 394101
Email: hello@revat.in
Customer Support: 7:00 AM – 10:00 PM IST

We will review privacy-related requests and grievances and respond within the timeframe required under applicable law.

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End of Privacy Policy